The SAP CRM solution incorporates the CRM components along with the SAP ERP, SAP SCM and SAP BI components.i.e. Customer, knooviq is one of most accepted CRM implementation Partner with its in depth knowledge and experience in this area. SAP Customer Relationship Management – CRM helps organizations to manage customer’s life cycle. SAP CRM compliment organization to optimize the cost and improve quality of customer service and better business decision making process.
The SAP CRM applications have been initially an integrated on-premise customer relationship management (CRM) software manufactured by SAP. The SAP CRM solution enables a wide range of end-to-end business processes to address an array of Marketing, Sales and Service situations. Maximize customer satisfaction by delivering exceptional customer service while reducing service cost.
SAP CRM is part of SAP ERP (Enterprise Resource Planning) business suite and is used to implement customize business processes related to Customer Relationship management CRM and to integrate with SAP and non–SAP systems.